Return Policy

Unless stated in the watch description no automatic and manual wind watches are serviced prior to being uploaded to the website. 

Unless stated otherwise watches are not waterproof guaranteed.

Watches are listed as either working (Grades 1-4) or for restoration/spares and repairs (Grade 5). Due to the nature of the watches being vintage we are unable guarantee accurate time keeping performance of the watches. They are examined for their time keeping over a 24 hour period to ensure they are running correctly but, as meaning, timing accuracy may vary.

It is the responsibility of the buyer to pay any inbound duties and taxes which your local customs authority deems appropriate.

 Watches are dispatched within 1-5 working days of purchase and are shipped via Royal Mail special delivery if UK based. 

Watches are posted in a generic box with protective packaging inside.

Watches are inspected for functionality again prior to postage.

With all items purchased with ourselves at Collected by Betti, we are happy to refund any items within 14 days of receiving the item/items.

 In order for refund to be completed, please return all item plus any additional parts sent (e.g box, tags, spare links etc).

Please note cost of return shipping is that of the buyers.

Item must be returned in the same condition (with additional items of the watch if applicable e.g box, papers, tags etc) as when the item was sent. If this is not the case, the refund will be declined.

We encouraged shipping to be tracked to allow for peace of mind. Until the item returns back to Collected by Betti, shipping management is handled by the buyer.

item will be inspected upon being received. If item meets criteria for refund, the process for refund will be started. Please note this may take 3-5 working days to process. It take a further 10 working days for the refund to be completed.

 

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